About Us
Professional Massage Works, LLC is a small wellness massage studio based in Longmeadow, MA. Our staff has over a decade of experience providing therapeutic massage.
At Professional Massage Works, LLC our goal is to help individuals to live with less pain and muscular discomfort; less stress and less anxiety. Massage Therapy is a great way to improve range of motion, reduce fatigue and soothe over worked muscles. It provides a much needed respite for both mind and body.
Schedule your session today to see the difference massage can make.
Frequently Asked Questions
Why do I need to arrive early?
Great question! When a guest books their session online, this reserves the hands-on portion of their visit for that block of time. When a client arrives exactly on or after that time, some hands-on time will inevitably be lost to:
Filling out the intake form (if it's the first visit and the intake was not completed online).
Discussing your needs for this particular visit with your therapist.
Getting undressed to your level of comfort and on table under the blankets while your therapist goes to wash their hands.
Though a small amount of time is reserved between sessions, during this time the therapist must:
Disinfect and clean thoroughly.
Reset the treatment table, disinfect and reset any hot stones or massage cups used.
Check notes and prepare for the next guest.
Use the restroom if needed.
Maybe grab an apple or granola bar if time allows.
We hope this information helps, and thank you for your assistance and understanding.
What is your cancellation policy?
Guests who cannot attend a scheduled appointment must notify the office at least 24 hours prior to the session time so that we may have the opportunity to offer the appointment slot to other guests. Late canceling and/or no showing critically impacts the ability of staff members to provide for their families and cover their cost of living. Late Cancellations and No Shows may be charged the full session fee.
Does your office accept insurance?
Not currently, but we can accept HSA / FSA card payments. Also some insurance companies will reimburse subscribers for their sessions (please check with your provider). We also offer memberships and packages to help make regular wellness massage more affordable.
Do you accept walk-ins or same day appointments?
At this time, sessions are available by appointment. Our office utilizes online booking, and requires sessions to be booked a minimum of 24 hours in advance. Thank you and we look forward to working with you!
Do you make house calls, or offer out-call chair massage?
We do not currently offer house calls / in-home sessions, or out-call chair massage.
How many treatment rooms do you have?
Professional Massage Works, LLC has 1 treatment room. Our practitioners each have their own set schedules during which they use the space. We are unable to accommodate multiple bookings at the same time.
Do you offer couples sessions?
We currently do not have availability for couples sessions. Thank you for your understanding.
I have a Groupon that was for a Therapist who is no longer available - Can I still use it?
All Groupons can be booked with Andrea Ott, LMT; even those that were originally for use with other therapists.
Certified Member
Cash, Credit and HSA Accepted
Flat Rate Sessions
Massage Therapist Mantra
