What to Expect
Session Information, Terms & Conditions
Our online booking system requires a minimum of 10 hours advance for booking. We currently tend to be booked out about 2 to 4 weeks in advance.
We require a minimum of 24 hours notice for cancellations, so that we may offer the session time to others who may be interested in booking. Late Cancellations and No Shows may be charged the full session fee, at the therapist's discretion. In certain instances we may wave this fee due to unforeseen circumstances such as guests experiencing illness, accidents, emergencies, etc.
Please plan to arrive 10 minutes early to allow for the intake process.
Guests are required to wear face masks while entering and exiting the session, as well as during the face-up (supine) portion of any session.
Guests with a temperature of 100 degrees or higher (or those displaying cold or flu symptoms - coughing, shortness of breath, etc.) must reschedule their appointment. No late cancel fee or penalty will be charged when this occurs.
New guests will need to provide a valid photo ID or drivers license that will be photocopied and kept on file, much as you would at a doctor's office or other wellness facility.
The time your session is scheduled for is the time that the hands-on portion of your visit is set to begin. Out of respect for the session times of other guests to our studio, those who arrive exactly on or after the time hands-on should begin will only receive the amount of time remaining in their session slot.
Massage therapy is not a substitute for medical care, and your therapist does not diagnose, treat, or prescribe medication for any illness, disease, or medical condition. Guests must complete an intake form, providing current health information (including any health conditions, injuries, etc.). This information is necessary in order to provide safe, client tailored sessions. Failure to provide up-to-date health information may result in injury, for which Professional Massage Works and its therapists will not be liable.
Following the intake process, your therapist will leave the room, wash their hands, and return once you are comfortably on the table.
Our office uses clinical draping (both a top sheet and blanket) to cover our guests. During a massage session, your therapist will only uncover the area that is being worked on at a given time (i.e. the arm, the leg, the back), and will re-cover the area when they move on.
Craniosacral sessions are performed with the guest fully clothed. Table massage can be performed with the client fully clothed also.
DURING YOUR SESSION:
Your therapist will wear a face mask.
Your therapist will work according to your care plan for your session.
If you feel any discomfort during your session, immediately notify your therapist so that strokes and techniques may be modified to your comfort level. You agree that Professional Massage Works and its practitioners are not liable for any discomfort that occurs during or following your session.
Professional Massage Works and its practitioners offer professional ethical sessions only. We have a zero tolerance policy with regard to inappropriate (rude, vulgar, aggressive or sexual) remarks or behavior. Violations of this policy will result in immediate forfeit of the massage session, without refund, and violators will not be allowed to book sessions in the future. Authorities may be contacted at the therapist's discretion should such a safety issue arise.
Should a guest experience a medical emergency while at our office, our staff may contact emergency services for which the guest will be financially responsible.
FOLLOWING YOUR SESSION:
Your therapist will have suggestions for future massage work, and for self-care between sessions.
After your visit, to prevent muscle strain or injury, we suggest that guests try to refrain from strenuous work for the rest of the day.
Insurance Reimbursement | Gift Certificates | Packages & Series | Memberships
Some insurance companies reimburse for Massage Therapy sessions. Each company has its own rules regarding what will and will not qualify, how much they will reimburse, and under what circumstances. Our office will only provide a receipt for the amount that our office has received, and will not include the phrases “Paid in Cash” / “Cash Payment” except in instances where the guest has indeed paid for their session with cash. In cases where a Groupon was used to cover the cost of the session, the receipt will note the amount paid to our office after Groupon's discounts and fees, as well as that the payment was via Groupon. In cases where a gift certificate was used, or the guest received a discount, this will be noted on the receipt.
All purchases are final and no refunds will be given on any sessions, gift certificates, packages and series, or prepaid membership charges.
Unused prepaid membership sessions roll over up to 12 months, after which they will expire. Membership sessions are nontransferable. Cancel at any time.
Discounted gift certificates, packages, and series will be honored at the discounted rate for up to 2 years after purchase. Following this, they will be honored at their actual value toward sessions. For example, if a gift certificate is purchased for a 1 hour massage at $65, but it is not used within 2 years, then it will be honored as a $65 credit toward the full price of the session, which is currently $100. The same policy applies to prepaid series and packages of sessions. Gift Certificates, series and packages cease to be valid 7 years after purchase.
Please Note: We are no longer selling Packages and Gift Certificates, but will still honor those already sold per the policy outlined above.